Payments & Refunds
You may use any of the below payment methods:
– credit, debit and prepaid Visa, Mastercard, Maestro, American Express, Diners, Discover cards.
– using the Masterpass electronic wallet
– paying to delivery (this payment method is available only for orders delivered in Greece with extra charge of 5.00 €)
Security: All payments made using a card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
2. Return & Refund
We know you’ll love our products. But if you’re not completely satisfied, for any reason, pleasecontact us at info@https://aenaodesign.com.
The steps for return are the following:
1. Check that your order was delivered within the last 15 days. You have the right to withdraw from your order within 15 days from your purchase date or from date of receipt of your order.
2. Send us an email at info@https://aenaodesign.com providing all details of your order (order number, product to be returned, any extra feedback you wish to share with us) and of your request (full refund or exchange with another product).
3. Pack it up by using the original received package and ship it to our address below. The return shipping cost shall be covered by you, unless the item is faulty; therefore, we kindly ask you to include the shipping receipt in the return package.
4. Item must be returned unused, in perfect condition. Please ensure that all the original tags are attached on the item and the item is clean. As soon as we receive it back we’ll send you a confirmation mail to inform you about the return status.
5. If you wish for a full refund of the money you spent on your order, you will receive the amount by the same method you used to pay. Note that the order’s shipping charge cannot be refunded.
6. If you want to replace it with something else available, then you need to inform us in your email in advance in order to keep your new item reserved for you. Products may only be exchanged for the same or a higher price. The customer will have to cover the extra shipping costs.
Our address is:
Aenao Design / Angeliki Xynogala
15236, Athens, Greece